We use the information we collect about you (either specific or
in aggregate) to help us:
- Assist you with your reservation.
- Book your tour.
- Answer your enquiries.
- Market services and products.
- Provide and change services and billing,
- Help make our services and website useful to you.
The information we collect about you is sourced directly from information
you input when submitting a reservation request, completing our enquiry
form, completing our tour booking form or submitting your details
to our mailing list. The information we require as mandatory information
to be able to provide you with a high level of customer service may
include but is not limited to first and last name, address, city,
state/province, zip/postal code, country, daytime phone and email.
This information is stored in our reservation software, or received
by us via email and inputted into our mailing list software and will
be kept indefinitely, unless advised otherwise.
We may also use the information we collect about you to send you
information on our products and services. You will automatically
added to our Mailing List. If you wish to be
removed, you will be given the opportunity to do so in any promotional
material we send you. For example, if we send you marketing information
via email, you will be given the opportunity to opt out using email.
We will:
- Take reasonable steps to ensure that the information we collect,
use or disclose is accurate, complete and up to date.
- Take reasonable steps to protect personal information from
loss, unauthorised use, modification or disclosure.
- Take reasonable steps to destroy or de-identify personal
information no longer required.
- Allow access to the personal information we hold about
you. If this information is not accurate, complete of
up-to-date, we will
take reasonable steps to update it.
Our privacy policy (this document) is available to anyone who requests
it and is also viewable from our website.
We will not disclose, sell, distribute, rent, licence, share or
pass onto any third parties personal information you have provided
to us, unless we have your consent to do so.
The only times we would use or disclose information is if:
- It is required by law.
- We believe it is necessary to protect our rights or property.
- We feel it is necessary to our terms of service.
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