Ngarlparlaru Yarta

Welcome to our Country

Ngarlparlaru Yarta

Welcome to our Country

COVID-19 information

Thank you for your patience and understanding during this time. We are here to help you with any enquiries in relation to your booking. For information on upcoming booking changes, cancellations, refunds or credits, please call 1800 805 802.

Travel restrictions are continually changing. Always refer to the SA Government COVID Information before travelling.

COVID-19 booking policy

We understand the uncertainty surrounding COVID-19 and the potential impacts to travel. We offer flexible booking arrangements for those impacted by COVID-19 and allow for changes to stay dates, 12-month credits or refunds without penalty where the below applies:

  • Travel restrictions imposed by state or commonwealth governments impact your ability to travel to the resort

This also applies to guests we are currently not able to accept. This includes those who are:

  • Restricted from travelling due to health and/or Government advice relating to COVID-19
  • Under Government direction to self-isolate
  • Awaiting the results of a COVID-19 test
  • Themselves, or have a family member, sick with COVID-19
  • Have had flu-like symptoms in the last 72 hours

If any of the above apply, we urge you to get in contact with the resort.

Always check government advice before travelling. You can find official health updates on australia.gov.au and health.gov.au. You can look forward to a great stay with us as usual, but as with many other businesses, we’ve implemented some changes to how we operate to ensure we’re all safe.

FAQs

What do I need to be aware of before booking my stay?

  1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
  2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
  3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
  4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and follow their instructions.
  5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.

Awaiting COVID test result: If you have been tested for COVID, please stay home until you have the all-clear.

Where can I go for more information on COVID-19?

You can access official health updates here.