Collection of Information
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.
Purpose of collection
Generally, we will collect and use your personal information for one or more of the following reasons:
providing services to you or someone else you know;
processing an application you have made;
acting as your agent if you request us to do so;
undertaking various activities required by law;
providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offers that may be of interest to you;
providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
facilitating our internal business operations, including the fulfilment of any legal requirements; and
analysing our services and customer needs with a view to developing new and/or improved services.
Methods of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
If you access our website, we may collect additional personal information about you in the form of your IP (internet Protocol) address and domain name.